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Turn your order into a Personalised Gift Basket
For an additional £5.95 this option puts your order into a wicker basket presented with cellophane wrapping and a ribbon bow tie.
You can add a personalised message by specifying your message in the 'Additional Info' box during the checkout process. We will add a card with your printed message.
Depending on the nature of the order we may use gold metallic wrapping instead. This will happen for multiple fragile liquid items and awkward shaped / bulky items. So please consider this when selecting items for a customised basket. Depending on natural fit sometimes we may only place some of the items in the basket leaving the remainder outside the basket. We will do our best.
Please also note that all gift wrapped items with be delivered via our 24hr courier service.
Add a Personalised Message
For only 50p, we will add a Card printed with your personalised message.
Just enter your personalised message into the 'Additional Info' box on the next stage of the checkout.
Free Delivery on Orders over £95
We are offering free delivery on all orders over £95. This offer is only for UK Mainland destinations
Delivery Costs
To work out the weight of an order, we increase the actual weight of the goods by 20% to allow for the weight of additional packaging.Orders over £50 will need to be sent by courier service, as it is much more reliable service and less likely to go missing.
To make smaller orders more affordable we use Royal Mail for lighter packages, and simply pass this charge on at cost.
A) Royal Mail - Large Letters < 750g / Fits within Royal Mail Large Letter dimensions
| Delivery Zone | Basic Rate | Xtra Weight Costs | Time Frame | Delivery Type |
| UK Tracked 24 | £3.20 | 0.00 per 1g over 750g | 1 - 2 Days | Royal Mail |
| UK Tracked 48 | £2.75 | 0.00 per 1g over 750g | 2 - 3 Days | Royal Mail |
B) Royal Mail - Parcels < 2kg / Total < £50
| Delivery Zone | Basic Rate | Xtra Weight Costs | Time Frame | Delivery Type |
| Europe | £1.90 | 0.50 per 100g over 1g | 3 - 10 Days | Royal Mail |
| UK Tracked 24 | £4.70 | 0.00 per 1g over 2000g | 1 - 2 Days | Royal Mail |
| Rest of World | £1.95 | 0.75 per 100g over 1g | 5 - 15 Days | Royal Mail |
| UK Tracked 48 | £4.10 | 0.00 per 1g over 2000g | 2 - 3 Days | Royal Mail |
C) Courier Service - Over 2kgs / Glass and Gift Wrapped items / Total > £50
Please read the Delivery Info section below for delivery times and procedures.
Orders containing glass, fragile items or a giftwrapping service are automatically and compulsorily placed with this courier service.
| Delivery Zone | Basic Rate | Xtra Weight Costs | Time Frame | Courier |
| UK (excluding NI, Islands and Scottish Highlands) | £6.50 | 0.00 per kg over 20kg | 1 - 3 Days | APC |
| UK - Channel Islands | £21.60 | 13.90 per 15kg over 15kg | 2 - 4 Days | APC |
| UK - Isle of Wight | £17.86 | 0.45 per kg over 20kg | 1 - 3 Days | APC |
| UK - Isles of Scilly | £6.50 | 0.27 per kg over 20kg | 2 - 4 Days | APC |
| UK - Northern Ireland | £18.50 | 10.80 per 15kg over 15kg | 2 - 7 Days | APC |
| UK - Scottish Highlands / Northern Scotland | £19.87 | 0.27 per kg over 20kg | 2 - 4 Days | APC |
| UK - Scottish Islands | £19.87 | 0.27 per kg over 20kg | 2 - 7 Days | APC |
| Austria | £27.50 | 1.64 per kg over 15kg | 5 - 7 Days | APC |
| Belgium | £20.50 | 1.18 per kg over 15kg | 4 - 6 Days | APC |
| Bulgaria | £35.00 | 1.98 per kg over 15kg | 7 - 9 Days | APC |
| Croatia | £35.00 | 1.98 per kg over 15kg | 7 - 9 Days | APC |
| Czech Republic | £35.00 | 1.98 per kg over 15kg | 7 - 9 Days | APC |
| Denmark | £30.00 | 1.74 per kg over 15kg | 5 - 7 Days | APC |
| Estonia | £35.00 | 1.98 per kg over 15kg | 8 - 10 Days | APC |
| Finland | £30.00 | 1.74 per kg over 15kg | 7 - 10 Days | APC |
| France | £24.00 | 1.27 per kg over 15kg | 4 - 7 Days | APC |
| Germany | £24.00 | 1.27 per kg over 15kg | 4 - 7 Days | APC |
| Greece | £35.00 | 1.98 per kg over 15kg | 7 - 10 Days | APC |
| Hungary | £35.00 | 1.98 per kg over 15kg | 7 - 9 Days | APC |
| Ireland (Republic of) | £20.50 | 1.18 per kg over 15kg | 4 - 6 Days | APC |
| Italy | £27.50 | 1.64 per kg over 15kg | 6 - 9 Days | APC |
| Latvia | £35.00 | 1.98 per kg over 15kg | 7 - 9 Days | APC |
| Lithuania | £35.00 | 1.98 per kg over 15kg | 8 - 10 Days | APC |
| Luxembourg | £20.50 | 1.18 per kg over 15kg | 4 - 6 Days | APC |
| Netherlands | £20.50 | 1.18 per kg over 15kg | 4 - 6 Days | APC |
| Norway | £35.00 | 1.98 per kg over 15kg | 7 - 9 Days | APC |
| Poland | £35.00 | 1.98 per kg over 15kg | 7 - 9 Days | APC |
| Portugal | £27.50 | 1.64 per kg over 15kg | 6 - 8 Days | APC |
| Romania | £35.00 | 1.98 per kg over 15kg | 5 - 7 Days | APC |
| Slovakia | £35.00 | 1.98 per kg over 15kg | 7 - 9 Days | APC |
| Slovenia | £35.00 | 1.98 per kg over 15kg | 7 - 9 Days | APC |
| Spain | £27.50 | 1.64 per kg over 15kg | 5 - 8 Days | APC |
| Sweden | £30.00 | 1.74 per kg over 15kg | 6 - 9 Days | APC |
| Switzerland | £35.00 | 1.98 per kg over 15kg | 5 - 7 Days | APC |
Customers should ensure they select the correct delivery zone when placing orders. SANZA reserve the right to charge the correct amount should customers select the incorrect delivery zone.
UK Mainland postcodes with a longer delivery service
There are some areas within the UK that take longer. These include:
- Northern Ireland
- Channel Islands
- Isles of Scilly
- Areas classified by our courier as Scottish Highlands, Scottish Islands and other northern Scottish areas detailed below
| Area | Postcodes | Estimated Delivery Time |
| Aberdeen | AB39 to AB40 | 2 - 4 days |
| Aberdeen | AB46 to AB51 | 2 - 4 days |
| Dundee | DD8 to DD9 | 2 - 4 days |
Click here for a full list of UK post codes with service restrictions
International Delivery
International deliveries may be subject to intervention by local customs authorities in destination countries which may incur duties and cause delays. Any import duties imposed are the customers responsibility for payment.
We only dispatch orders by courier to the countries in the above table, and only dispatch orders by Royal Mail to the countries below.
Scottish Highlands and Islands Post Codes
Regrettably our courier charges quite a bit extra for services to the Scottish Islands, Scottish Highlands and also some northern parts of Scotland. As with all our delivery charges these are passed on at cost.
The postcodes AB10 - AB16, AB21 - AB25, AB30, AB39, FK17 - FK21 can now be delivered by DHL at our normal courier charge.
For delivery costs purposes the following post codes are classified as Scottish Highlands
AB31-38, AB41-45 and AB51-56
IV1-28, IV30-37, IV40, IV54 and IV63
KW1-3 and KW5-14
PA21-40
PH15-26, PH30-41, PH49 and PH50
For delivery costs purposes the following post codes are classified as Scottish Islands
HS1-9
IV41-49, IV51-53 and IV55-56
KA27-28
KW15-17
PA20, PA40-49 and PA60-78
PH42-44
ZE1-3
Delivery Discount on Orders over £95
Our offer of free delivery on all orders over £95 is restricted to UK Mainland destinations, as we unable to cover the higher delivery charges for outside the UK Mainland.
But we would like to apply the same discount to our Scottish Highlands/Islands and European customers, so you will see a discount of our normal delivery price of £6.50.
We are unable to gift wrap your selection of items
Sorry, we can only gift wrap items that will fit securely into a gift basket, so items that are too large or too fragile cannot be gift wrapped.
But you can still add a personalised message to your basket, which we will put on to a card to go with your order.
We are unable to gift wrap all of your items
Sorry, we can only gift wrap items that will fit securely into a gift basket, so items that are too large or too fragile cannot be gift wrapped.
So, e.g. items that are glass will be bubble wrapped for protection separately and then the non-fragile items will be gift wrapped.
UK Postal Zones
UK Mainland, Isle of Man/Wight/Scily, Scottish Isles, Channel Islands and Northern Island
Europe Postal Zones
Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Azores (EU), Balearic Islands (EU), Belarus, Belgium (EU), Bosnia Herzegovina, Bulgaria (EU), Canary Islands, Corsica (EU), Croatia, Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia (EU), Faroe Islands, Finland (EU), France (EU), Georgia, Germany (EU), Gibraltar (EU), Greece (EU), Greenland, Hungary (EU), Iceland, Irish Republic (EU), Italy (EU), Kazakhstan, Kosovo, Kyrgyzstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia, Madeira (EU), Malta (EU), Moldova, Monaco (EU), Montenegro, Netherlands, Norway, Poland (EU), Portugal (EU), Romania (EU), Russia, San Marino, Serbia, Slovakia (EU), Slovenia (EU), Spain (EU), Sweden (EU), Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State
Rest of the World
Australia, Israel, New Zealand and United Arab Emirates
Countries we are unable to post to
Unfortunately due to too many parcels not reaching customers we have had to remove some Rest of World destinations from our list.
Time Frames
We send our Royal Mail orders 1st Class. Delivery is usually 1-4 Days.
COURIER
Despatched orders are scheduled to be delivered the following weekday (mon-fri) any time between 8am - 4pm.
Deliveries are made on Weekdays only (no Weekends or Bank Holidays). Therefore deliveries despatched on a Friday are not due to be delivered until the following Monday.
The time frames are an ESTIMATION only. PLEASE READ ON for more detail...
We are not guaranteeing or agreeing to deliver your order to the above stated estimated time frames. They are a best estimation only and should be treated as such.
Royal Mail claim that in their 2013/14 financial year that 93.2% of 1st Class post arrived next working day. We know from experience that deliveries can sometimes take significantly longer and seem to drop out of circulation for days at a time. However, we do find they do eventually turn up (either with the recipient or back with us) and for this reason won't consider any remedial course until 10 Royal Mail delivery days (mon-sat) after despatch.
Courier Service Our main courier APC claim that over 99% of parcels are delivered to their next day schedule (UK Mainland). However, they can and do sometimes make mistakes and therefore again like Royal Mail we simply cannot guarantee deliveries will always be made on time.
Despatch Schedule. There is the odd occasion where we might run out of time to pack all orders or might have to close our day of despatch early. This is rare and may be the result of a promotion or when we have container to unload.
Customers purchase orders on the basis that despatch and delivery time frames provided are an estimation only and that SANZA will not compensate for deliveries outside the likely time frames.